EFFECTIVE DATE OF AND CHANGES TO PRIVACY POLICY:

This privacy policy is effective as of March 1, 2025, and will remain in effect except with respect to any of its provisions that are changed in the future.

City Connect Couriers ("we", "us", or "our") is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal information.

**1. Who We Are**

City Connect Couriers is a UK-based courier service provider. We operate via our website www.cityconnectcouriers.com and offer transportation and logistics services across the United Kingdom.

**2. Information We Collect**

We may collect the following types of information:

- Contact details (name, address, email, phone number)

- Delivery and consignment information

- Payment details (where applicable)

- Website usage data (IP address, browser type, pages visited)

- Communication history (queries, complaints, feedback)

**3. How We Collect Your Data**

We collect data through:          - Direct interactions (e.g. filling out forms, contacting us)

- Automated tracking technologies (cookies, analytics tools)

- Third-party partners (payment processors, logistics platforms)

**4. Legal Basis for Processing**

We process personal data on the following bases:

- Contractual necessity

- Legal obligation

- Legitimate interests

- Consent (e.g. for marketing communications)

**5. How We Use Your Data**

Your data is used for:

- Processing bookings and delivering consignments

- Customer service and account management

- Internal analytics and service improvement

- Legal compliance and fraud prevention

- Marketing, if you have opted in

**6. Sharing Your Data**

We only share data with third parties when necessary, including:

- Payment providers

- Delivery subcontractors

- IT service providers

- Legal or regulatory authorities where required

**7. Data Retention**

We retain personal data only as long as necessary for the purposes collected, including legal and tax obligations.

**8. Your Rights Under UK GDPR**

You have the right to:

- Access your data

- Request correction or deletion

- Object to processing

- Withdraw consent

- Request data portability

- File a complaint with the ICO (Information Commissioner's Office)

**9. Cookies and Tracking**

Our website uses cookies to enhance user experience and track usage. You can control cookies through your browser settings.

**10. Security Measures**

We implement technical and organisational measures to protect personal data, including encrypted communications and limited access to systems.

**11. International Transfers**

Where data is transferred outside the UK, we ensure safeguards are in place, such as standard contractual clauses or adequacy decisions.

**12. Children’s Data**

Our services are not intended for individuals under the age of 16. We do not knowingly collect children’s data.

**13. Updates to This Policy**

We may update this Privacy Policy occasionally. Any changes will be posted on our website with the effective date updated.

**14. Contact Us**

If you have questions or requests regarding your data or this policy, please contact us:

Email: [email protected]

Website: www.cityconnectcouriers.com

Company: ZS VENTURES LTD T/A CITY CONNECT COURIERS, Company No.12172927, Registered Office Eastway Enterprise Centre , 7 Paynes Park, Hitchin Hertfordshire , United Kingdom, SG5 1EH