Our Quality Policy & Services Objectives
At City Connect Couriers, quality is the foundation of everything we do. Whether it’s urgent same-day delivery or dedicated direct loads, our customers trust us because we commit to high standards — and we hold ourselves accountable. Below is our official Quality Policy and the objectives we strive to meet every day.
Quality Policy Statement:
City Connect Couriers is committed to providing efficient, reliable, and customer-focused same-day courier services across the UK. Our goal is to consistently meet and exceed client expectations by delivering time-critical goods with professionalism, care, and compliance with industry standards.
We aim to build long-term partnerships based on trust, transparency, and performance. Our quality management approach ensures continual improvement and compliance with the Road Haulage Association (RHA) Conditions of Carriage.
Our Quality Objectives:
1. Timely Deliveries
We aim to maintain a minimum 99% on-time delivery rate for all same-day consignments.
2. Rapid Response
We commit to responding to booking and quote requests within 18 minutes during operating hours.
3. Customer Satisfaction
Our goal is to maintain a minimum 95% customer satisfaction rating, supported by efficient service and open communication.
4. Reliable Communication
We ensure that 100% of our clients receive real-time updates on their delivery status, including confirmations and tracking.
5. RHA Compliance
All our operations are conducted in accordance with the Road Haulage Association (RHA) Conditions of Carriage, ensuring industry-standard professionalism and risk mitigation.
